Nelnet Business Solutions is Parkland College's authorized payment system that provides you with a low cost option for budgeting tuition and other educational expenses. It is not a loan program. There are no interest or finance charges assessed, and no credit check.
Customer service representatives are available
24 hours a day, seven days a week.
Call 800/609-8056 or email firstname.lastname@example.org
What information do I need to have ready to enroll in the payment plan?
Note: Before you start the entollment process set your web browser to allow popup windows (view payment plan video for details)
What payment options do I have?
Is there a fee for using a credit/debit card to make payments?
Yes. An additional 2.7% service fee will be charged on credit/debit card payments. This fee will be added to your payment amount.
When and what time will the funds be withdrawn from my bank account?
Nelnet specifies the date each payment will occur, but it is your financial institution that determines the time of day the payment is debited. Nelnet recommends you check with your financial institution to determine how far in advance funds should be deposited into your account to ensure the automatic payment clears. If a payment date falls on a weekend or holiday, the payment will be attempted the following business day.
How will I be notified of my payment information?
Once your agreement is posted to the payment system, you will receive a confirmation notification of your payment amount by email or letter. Payments will be processed until the total balance is paid in full. The notification has important information you must have to log on to My FACTS Account. The notification also serves as a reminder that a $25 per semester nonrefundable Nelnet Enrollment Fee will be processed from the account indicated on the agreement.
Can I pay by phone with Nelnet?
In accordance with the Terms & Conditions of your Nelnet agreement, payments are processed electronically. Nelnet does not accept payments by phone.
Who do I contact to update my personal and/or banking information?
Call Nelnet at 800/609-8056 to make any changes to your address, phone, or banking information.
Who do I contact if I have questions about my agreement account?
Contact Nelnet at 800/609-8056 or view your agreement online through MyPaymentPlan Account.
To access MyPaymentPlan Account, follow the instructions located on the Nelnet confirmation letter or email.
I think my tuition balance is wrong. Who do I contact about my tuition balance or financial aid?
Call the Parkland College Business Office at 217/351-2233.
What is the Nelnet Access Code?
To help protect your privacy, Nelnet asks the person responsible for the payments to create an access code. If you call Nelnet inquiring about your Nelnet agreement or inquire online through MyPaymentPlan Account, you will be required to verify your Nelnet Access Code. If you do not create an access code on your Nelnet agreement, one will be randomly assigned to you. Your Nelnet Access Code will be identified on your Nelnet Confirmation Letter. Please remember to keep a copy of your confirmation letter.
What happens if I pay my tuition in full with Nelnet and later add classes?
Full payments through Nelnet does NOT put you on a payment plan. If you pay in full through Nelnet and later add classes, you will need to pay the balance at the time in which the classes are added or ALL of your classes will be dropped.
Who do I contact at Parkland for questions?
Contact our Cashier office located in U250. Call 217/351-233 or email email@example.com.
INFORMATION ON MISSED PAYMENTS
If an automatic bank payment or credit card payment be missed, a $25 Nelnet Missed Payment Fee will be automatically assessed to your account. You will be notified by Nelnet of the missed payment via mail or email.